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Careers Participant Call Center Services
When it comes to benefits, there are always questions. Our state-of-the-art call management and routing systems get callers to a specialist who can help without long holds or multiple voice-mails. Many of our clients use our benefit support specialists to answer employee questions via a client-specific toll-free number. Our customer support center is staffed with expert benefit specialists, trained and tested to resolve even the most complicated benefits issues.
When your employees need real answers to their benefit questions, we’re here. We’re here during open enrollment, we’re here for ongoing support, we’re here for billing support, we’re here for changes and terminations.
Customer Support Center
8:00 a.m. – 6:00 p.m. EST
Client Customized greetings and prompts
English and Spanish speaking staff
Call monitoring, tracking and reporting